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Veeam Backup for Microsoft Office 365
May 29, 2020

Veeam Backup for Microsoft Office 365

Adam Vogini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Backup for Microsoft Office 365

It is being used across the company as our primary means of backup for all Office 365 tenants, namely Exchange Online, OneDrive for Business, and Sharepoint sites. Since O365 does not have a built-in backup system, this is filling in that gap, and allowing us to put backups elsewhere than the Azure cloud.
  • Integration with Office 365 is relatively easy to set up
  • Licensing costs make sense and are affordable for SMBs
  • Very easy to find and recover emails and OneDrive files with the built-in tools
  • More detailed reporting of backups
  • Setting up connections when your tenant is using MFA is a bit cumbersome still.
  • We probably saved nearly 35% in time to recover for various Exchange mail objects since moving to Office 365 and Veeam Backup for Microsoft Office 365.
We learned of the lack of backup for Office 365 from our VAR as we were moving from Exchange 2010 to Exchange Online. Due to that, we immediately got involved with Veeam Backup for Microsoft Office 365 when it was in beta, and have not been disappointed since!
For usage in a general sense, I would rate it as high as a nine. However, due to the odd issues when setting up Exchange Online and OneDrive/Sharepoint, I would give it a seven. It seems that doing one or the other and having issues is easy to troubleshoot, however when setting them both up, and you have MFA set up with O365 as well, small issues can crop up that typically require a support call in the end to fix.
We have had issues when users have departed and we deleted their Office 365 accounts, then months later mangers come asking for emails or data from their accounts. Veeam has allowed us to retain this data indefinitely and pull from those backups and archives almost seamlessly to get our users what they need.
We have needed to export departed users' accounts to PST a few times, and this was a rather easy and painless process.
  1. Integration with Veeam repositories allows us to work with all of our Veeam products in a cohesive and sensible way.
  2. Clean integration with MFA in version 4 has meant we can eliminate a number of security gaps and can backup our data securely, without needing a 'non-MFA-enabled' account to make it all work.
We evaluated Rubrik recently when needing to replace our current backup targets, and of course, that fell into possibly replacing Veeam as well, since Rubrik is a single ecosystem. Though their products are overall impressive, the initial cost was intimidating, and in the case of Office 365, as of the end of 2019 they were just starting to move out a GA solution. Though from what I saw the solution checked several boxes, it was clearly a v1.0 product, and would definitely need a few years before it could compete with where Veeam is already.
Overall, Veeam support is excellent. The only reason I would not give it a 10 right now is it seems they have brought on several newer support engineers, and they do not have the people skills that I normally expect from Veeam support. Though I am sure this can be learned.

Do you think Veeam Backup for Microsoft 365 delivers good value for the price?

Yes

Are you happy with Veeam Backup for Microsoft 365's feature set?

Yes

Did Veeam Backup for Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Veeam Backup for Microsoft 365 go as expected?

Yes

Would you buy Veeam Backup for Microsoft 365 again?

Yes

Absolutely would recommend Veeam Backup for Microsoft Office 365 to anyone of any business size. Backups are essential, even if they are in the cloud, and a lot of businesses I feel do not realize that Microsoft is not offering any real backup process or system to protect their data. Also, the initial costs and renewals are extremely affordable for most businesses...and there is even a free version for very small businesses!