Veeam Data Cloud for Microsoft 365 Used At Midsize Organization
February 26, 2025

Veeam Data Cloud for Microsoft 365 Used At Midsize Organization

Darren Freedman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Data Cloud for Microsoft 365

We use Veeam Data Cloud for Microsoft 365 to store our Office365 backups which consist of Exchange Online, OneDrive, Teams and all of our SharePoint sites. The backups run once per day but there are times when we either add new sites or do backups manually right after significant changes to Exchange or OneDrive.

Pros

  • Backups are reliable, we do test restores on a regular basis and never had a problem
  • Backups are of course incremental so they are relatively fast
  • After each backup we get an email report showing what was protected

Cons

  • While restores are reliable, they are not fast because, in my opinion, MS is usually throttling the restoration of files
  • If we had a large amount of data deleted or damaged the restore would take a long time
  • The Veeam Data Cloud for Microsoft 365 software can't give accurate time to finish numbers because of, in my opinion, the throttling by MS
  • Backups give IT staff peace of mind when users do something stupid
  • Backups give IT management peace of mind when IT staff do something stupid
  • Backups give the business a method to recover from a larger disaster
Having third party software to backup Office365 data is an industry standard simply because Microsoft does not provide its own service. It's simply a requirement and a business takes on enormous risk if there are no backups for data within the tenant.
It is relatively easy to setup and once that is done, the backups run automatically and any needed adjustments are also easy to make. As usual, the Veeam brand is representing reliable backups that organizations can trust.
For the most part our users don't delete data that they shouldn't. This is not an every day or every week thing. I would say that we do a restore perhaps once a month or once a quarter. Again, the exception to this is the SharePoint recycle bin which does keep files deleted for 90 days. If a user deletes something from SharePoint, I tell them to use the recycle bin restore first before doing a restore from Veeam Data Cloud for Microsoft 365. Exchange Online and Teams do not have that ability so Veeam Data Cloud for Microsoft 365 is used right away if a restore is needed.
Yes we had one situation where we needed to restore to a PST but I will give a thumbs down to the requirement of having an install of Outlook on the Veeam Data Cloud for Microsoft 365 server instance in order to do this. Yes, I understand Veeam Data Cloud for Microsoft 365 has to use the Outlook DLL files to do the restore to a PST, I just don't like that I have to install Office apps on a server. Yuck
Good features are that the file explorer can show multiple point in time saves and can show what the file or mailbox structure was at that time. This can help when users delete are large amount of data.
Veeam Data Cloud for Microsoft 365 just works reliably where as other products are either slower or don't work or the support is off shore. Veeam Data Cloud for Microsoft 365 has very good technical support resources.
Veeam Data Cloud for Microsoft 365 has technical support resources based in North America. In my experience, offshore support will never be as effective as "local" because, in my opinion, they simply don't care and don't relate to customers. I think it's just a function of cultural incompatibility.

Do you think Veeam Data Cloud for Microsoft 365 delivers good value for the price?

Yes

Are you happy with Veeam Data Cloud for Microsoft 365's feature set?

Yes

Did Veeam Data Cloud for Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Veeam Data Cloud for Microsoft 365 go as expected?

Yes

Would you buy Veeam Data Cloud for Microsoft 365 again?

Yes

The software is well suited to any organization that has business critical data in an Office365 tenant because even though in some cases Microsoft does do there own backups or there is a delayed delete, these are not nearly as reliable as purpose built backups. The only exception to this is the SharePoint recycle bin, we use that first if only 1 or 2 files were accidentally deleted before going to Veeam Data Cloud for Microsoft 365 to do a restore.

Veeam Data Cloud for Microsoft 365 Feature Ratings

Data Center Backup
8.3
Management dashboard
7
Retention options
9
Encryption
9
Enterprise Backup
7.7
Operational reporting and analytics
9
Malware protection
5
Ransomware Recovery
9
SaaS Backup
7.5
SaaS Product Integration
9
Multiple Data Restoration Options
8
Data Auditing and Search
5
Data Storage in the Cloud or On-Premises
8

Using Veeam Data Cloud for Microsoft 365

3 - IT staff in support of the business use Veeam Data Cloud for Microsoft 365 for data backups and restores when needed.
2 - Generalist system administrators or help desk workers
  • Restore deleted data from an Office365 tenant
  • Restore everything in a disaster recovery scenario
  • Testing and evaluation of new parts of a 365 tenant
As long as the subscription costs stay reasonable, we will continue using the software

Evaluating Veeam Data Cloud for Microsoft 365 and Competitors

  • Integration with Other Systems
  • Ease of Use
Backups of 365 tenant data is simply a requirement and Veeam Data Cloud for Microsoft 365 is the best option so it was easy to purchase and put into use.
No changes in process needed

Veeam Data Cloud for Microsoft 365 Implementation

Key insights were that the 365 tenant was now protected with reliable backups
  • Third-party professional services
We used an independent contractor
Change management was minimal - Change management was not needed to implement any Veeam software

Veeam Data Cloud for Microsoft 365 Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am not familiar with the different levels of support but we have never had any problems with the effectiveness of Veeam technical support. Cases are made a few times a year so it's not an every week or month thing.
We have not had any exceptional experiences because the product is reliable and works very weel with our 365 tenant but I will state that the technical support resources are capable of exceptional experiences because they appear to be well trained.

Using Veeam Data Cloud for Microsoft 365

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Daily reports on the status of backups are very nice and easy to read
  • Updates to the Veeam Data Cloud for Microsoft 365 software are also easy
  • Yearly renewal with licensing is not a burden
  • Can't really see exactly how much storage is being used
  • Can't really see exactly how much storage is being used
  • Can't really see exactly how much storage is being used

Comments

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