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It's been a long road, but the Ventiv has improved significantly over the past five years.
October 28, 2021

It's been a long road, but the Ventiv has improved significantly over the past five years.

John Meier | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ventiv Claims

A zero prior to Carin Hubbins being assigned and an 8 thereafter.
It is used as our primary business application across the company. It largely manages all of our client-facing activities. The business problem it addresses is it was (at the time of purchase, and possibly now) the only product that allowed us to manage virtually all of our client-facing activities due to its flexibility in configuration.
  • Allows us to be self-hosted.
  • Configurability.
  • The Sales Teams (account VPs) demonstrate far more urgency in action than the product Development/Support team.
  • New features are announced far before they are available, and, when they become available, it takes about a year before the features operate as expected; they also occasionally break other features.
  • The reporting out of Ventiv Claims is difficult to support. For many functions, we move to a different platform.
  • We pay about $100K per year in support/update fees it has been very difficult to justify these fees as we don't use support much and many of the updates simply brought the product to an approximate level to what we thought we were purchasing in the first place.
  • Self-hosting and owning the software rather than SaaS is an incredible value.
We've used Ventiv Claims for 15 years, I barely remember what the workflow was prior. Being able to handle claims and policy information out of the same system was pretty groundbreaking back in 2006 when we purchased the system. While I don't think it's groundbreaking anymore, the ability to build processes into the current Ventiv infrastructure is special.
There was very little online training until about three years ago. I have done some of the training and it is helpful.

Do you think Ventiv Claims delivers good value for the price?

Not sure

Are you happy with Ventiv Claims's feature set?

Yes

Did Ventiv Claims live up to sales and marketing promises?

No

Did implementation of Ventiv Claims go as expected?

No

Would you buy Ventiv Claims again?

No

It is well suited for a company that needs significant customization, the problem is the customization is extremely expensive and the development of the customization is sub-optimal.