Ventiv Claims (iVOS) (Claims Enterprise) (CE): My Rollercoaster Experience
November 17, 2021

Ventiv Claims (iVOS) (Claims Enterprise) (CE): My Rollercoaster Experience

David Vargas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ventiv Claims

Our implementation occurred many years ago. During that time AdminSure management was allowed to implement the application on their own. This strategy created many work-around tactics which ultimately produced data corruption. To this day, we continue to work on fixing and cleaning up data. Without the constant support of our CSM, Shashi Basavaraju, we would not be able to function.
We are a California Third Party Administrator for Workers' Compensation and General Liability claims. The application is used across our whole organization.

Pros

  • Name recognition
  • Customization
  • Ease of use for front end user

Cons

  • Document handling
  • Load case management transfer
  • Slow loading times for tabs
  • Automation to assign diaries to claim assistant instead of examiner or supervisor
  • Pagination and allowing for view of more than 500 records on a tab
  • PDF converter in application requires specific formatting of the Word document
  • Need for work arounds for existing issues
  • Application built more for an Insurance carrier than a TPA
  • The cost of supporting Ventiv Claims continues to increase.
  • Online training
  • in-person training
  • no training
Training is always offered.

Do you think Ventiv Claims delivers good value for the price?

Not sure

Are you happy with Ventiv Claims's feature set?

Yes

Did Ventiv Claims live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ventiv Claims go as expected?

No

Would you buy Ventiv Claims again?

Yes

We already had Ventiv CE when we looked into these. We administer for a client that utilizes SIMS, which allows for less customization and slower load times, as well as less freedom of movement within the application. We also looked in to Origami Risk as an alternative and liked many of it's features, but found it lacked customization for some of our specific purposes.
Due to AdminSure's decision to self-implement, Ventiv Claims requires constant support. Highly recommend that Ventiv handle onboarding/implementation of the application. Do not attempt to do this on your own.

Ventiv Claims Support

My CSM's, Shashi Basavaraju, support is amazing. The application would not function without her.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, we purchased premium support (Managed Service Hours - MSH). We tried managed the application on our own but found it be counterproductive. MSHs is absolutely necessary to keep the application running.
Yes - We typically encounter bugs during new release testing and upgrades.
Ventiv provided exceptional support during a time when AdminSure decided to replace most of the technical team. This period lasted for about a year. During this time Ventiv assisted AdminSure with every aspect of managing and maintaining the application. AdminSure would not have made it through this transition as easily without Ventiv's support.

Comments

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