Ventiv Claims (iVOS) (Claims Enterprise) (CE): My Rollercoaster Experience
November 17, 2021
Ventiv Claims (iVOS) (Claims Enterprise) (CE): My Rollercoaster Experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ventiv Claims
We are a California Third Party Administrator for Workers' Compensation and General Liability claims. The application is used across our whole organization.
- Name recognition
- Customization
- Ease of use for front end user
- Document handling
- Load case management transfer
- Slow loading times for tabs
- Automation to assign diaries to claim assistant instead of examiner or supervisor
- Pagination and allowing for view of more than 500 records on a tab
- PDF converter in application requires specific formatting of the Word document
- Need for work arounds for existing issues
- Application built more for an Insurance carrier than a TPA
- The cost of supporting Ventiv Claims continues to increase.
Ventiv Claims is highly configurable, though it does require continuous support. There is an ease of use in comparison to similar applications; however, there are some automations that could be available to better handle client needs. Dynamic business rules can be built to assist in certain automation, but often require assistance from Ventiv to create and implement.
- Online training
- in-person training
- no training
Do you think Ventiv Claims delivers good value for the price?
Not sure
Are you happy with Ventiv Claims's feature set?
Yes
Did Ventiv Claims live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Ventiv Claims go as expected?
No
Would you buy Ventiv Claims again?
Yes
We already had Ventiv CE when we looked into these. We administer for a client that utilizes SIMS, which allows for less customization and slower load times, as well as less freedom of movement within the application. We also looked in to Origami Risk as an alternative and liked many of it's features, but found it lacked customization for some of our specific purposes.
Ventiv Claims Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, we purchased premium support (Managed Service Hours - MSH). We tried managed the application on our own but found it be counterproductive. MSHs is absolutely necessary to keep the application running.
Yes - We typically encounter bugs during new release testing and upgrades.
Ventiv provided exceptional support during a time when AdminSure decided to replace most of the technical team. This period lasted for about a year. During this time Ventiv assisted AdminSure with every aspect of managing and maintaining the application. AdminSure would not have made it through this transition as easily without Ventiv's support.