Item: Verint Knowledge Management
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Verint Knowledge Management is used widely throughout the organization as the one source of truth. It is the source of all information that we provide to customers. It includes commonly used procedures and other communication pieces and tools used when interacting with customers.

Pros and Cons

Automatically generated favorites
Ease of use
Instruction manuals are easy to follow
Helpful support

It would be ideal to be able to have multiple windows open of KM.

Return on Investment

Efficiency in locating information
Ability to limit information more easily by department

Key Insights

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

Time to Value

The implementation process was painless. We started with one department and then added other areas. This seemed to work best for our organization.

Audience Segmentation

We have been able to use tags to allow other areas access to the same information. This helps avoid duplication.

Likelihood to Recommend

It is well suited for searching specific information to provide to customers depending on the department's needs. It can be tailored to each department. Frequently used keywords and search terms used are saved. Feedback features are also well-designed.

Makes Searching Easy!

Software Version

Overall Satisfaction with Verint Knowledge Management