Verint Knowledge Management Review
October 05, 2023
Verint Knowledge Management Review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Verint Knowledge Management
We use Verint Knowledge Management to house our procedures and to assist our customers with self-serve on our mobile app. We are able to have one centralized location across a range of different departments and avoid duplicate information. We are learning what our users are searching for and what trends are occurring.
- Great support and response to any tickets!
- They have a robust reporting system.
- Single Sign On Management - Have to have manual special access requests.
- We were able to identify gaps in our content out to customers on the mobile app.
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Knowledge Management again?
Yes
Verint Knowledge Management has given us insights via reporting capabilities to what our users are viewing, searching for, etc.
This has allowed us to track everything in one place and view the version histories which is great for regulatory concerns.
This has allowed us to target the most relevant content to a specific department.