You Won't Be Sorry If You Utilize This Program!
March 19, 2024

You Won't Be Sorry If You Utilize This Program!

Kassidy Mastney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Verint Knowledge Management

Using this tool has really helped us evolve into new areas of business. It helps us keep the connection to our Advocates who are looking for specific information. Advocates are encouraged to share any information to better serve themselves and our Customers. It helps us understand and share situational awareness.

Pros

  • Seamless transitions to different roles
  • Efficient Knowledge procedures simplified
  • All employees have access to the over all expertise held within Verint Knowledge Management

Cons

  • So far, we have not had any issues
  • We have seen a definite increase in time-saving for Advocates looking for answers.
  • We have also noted business gaps.

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

Many Advocates can use this in all of our different locations. Motivated Advocates can develop themselves at their own pace. It also is a very efficient way of communicating.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hi Kassidy – Thank you so much for updating your review about Verint KM recently. We’re happy to hear that you and your advocates have seen an increase in productivity thanks to finding the right answers quicker. I have shared your kind feedback with the KM team. If you have any updates to this review in the future, feel free to edit it right here on TrustRadius and add new information. Keep up the great work! Cheers

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