You Won't Be Sorry If You Utilize This Program!
March 19, 2024
You Won't Be Sorry If You Utilize This Program!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with Verint Knowledge Management
Using this tool has really helped us evolve into new areas of business. It helps us keep the connection to our Advocates who are looking for specific information. Advocates are encouraged to share any information to better serve themselves and our Customers. It helps us understand and share situational awareness.
- Seamless transitions to different roles
- Efficient Knowledge procedures simplified
- All employees have access to the over all expertise held within Verint Knowledge Management
- So far, we have not had any issues
- We have seen a definite increase in time-saving for Advocates looking for answers.
- We have also noted business gaps.
Do you think Verint Knowledge Management delivers good value for the price?
Yes
Are you happy with Verint Knowledge Management's feature set?
Yes
Did Verint Knowledge Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Knowledge Management go as expected?
Yes
Would you buy Verint Knowledge Management again?
Yes
It was a seamless way for us to provide knowledge to our Advocates.
It empowered our business to improve productivity and operational efficiency. This really has helped us streamline our service to provide better Customer Service to all of our Customers. It has really helped us since a lot of our Advocates are working remotely.
This product is simple and easy to use.