Verint Speech Analytics worth the cost
June 15, 2023
Verint Speech Analytics worth the cost
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
Our org currently does not use a CRM so we use Speech to track call drivers and alert us of trends in our business
- Transcription is excellent
- easy to build categories in compared to competitors
- Easy cross correlation
- Better canned reporting
- more widget space in dashboards
- REporting
- Category Capture
- Cross correlation
- Provides leaders with trends that we can use to determine staffing and responses
- Helps provide insight into employees using specific phrasing in sale
- compliance
Verint is much more accurate and easier to use ten creating queries in NICE Nexidia
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
Yes
Did implementation of Verint Speech Analytics go as expected?
Yes
Would you buy Verint Speech Analytics again?
Yes