Verint Speech Analytics worth the cost
Updated September 23, 2024

Verint Speech Analytics worth the cost

Eric Kirchhoff, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Our org currently does not use a CRM so we use Speech to track call drivers and alert us of trends in our business.

Pros

  • Transcription is excellent
  • easy to build categories in compared to competitors
  • Easy cross correlation

Cons

  • Better canned reporting
  • more widget space in dashboards
  • REporting
  • Category Capture
  • Cross correlation
  • Intuitive to ise
  • Provides leaders with trends that we can use to determine staffing and responses
  • Helps provide insight into employees using specific phrasing in sale
  • compliance
Ease of use and intuitive
Verint is much more accurate and easier to use then creating queries in NICE Nexidia

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

It is perfect for all of our interactions. It might have a redaction edit on transcriptions if we need to share data that contains HIPAA

Using Verint Speech and Text Analytics

50 - Sales and operations leadership and marketing
4 - 2 leaders and 2 speech analysts.
  • Call Drivers
  • Customer satisfaction
  • Cross correlation
  • Real time pop of knowledge articles based on trigger words or phrases

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 2 years ago
    Hi there, Eric! Thank you so much for giving Verint Speech Analytics a stellar, 5-star review! We’re thrilled to hear that you’re happy with the transcription, categorization and cross correlation features. Moreover, you are seeing a clear return on investment in the form of easy-to-analyze trends, insights, and compliance. Well done on making the most of your instance! We also appreciate that you shared some feedback in terms of areas in need of improvement, such as reporting and dashboards. Would you be able to provide more details about this feedback? You can do so here on TrustRadius, or, if you haven’t already, you can also submit them to Verint’s Idea Portal. Have a great day!

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