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Users of Avaya Contact Center Select have had a positive experience with the software, finding it reliable and without any issues during …
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Product Details
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- Tech Details
What is Avaya Contact Center Select?
Avaya Contact Center Select Features
- Supported: Automated Routing
Avaya Contact Center Select Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Users of Avaya Contact Center Select have had a positive experience with the software, finding it reliable and without any issues during their calls. Agents and supervisors have praised the software for its ease of use, considering it a great tool that enhances their overall experience. Compared to previous solutions, this software system has proven to be excellent, surpassing performance expectations. Customers who have purchased the TAM package have found the support to be good and helpful. However, it is worth noting that the cost of the software is significant and should be taken into consideration. Regular upgrades are necessary to maintain functionality and keep the software up to date.
One of the key use cases of Avaya Contact Center Select is its efficiency in call management through its automated dialing feature. This feature allows users to efficiently handle calls, saving time and improving productivity. Users have found this aspect of the software to work well, providing effective call management capabilities.
Another important use case of Avaya Contact Center Select is its role in enhancing agent and supervisor productivity through its user-friendly interface. Agents and supervisors find this software to be a great tool that simplifies their tasks, making their overall experience more enjoyable. The ease of navigation and intuitive design allow them to easily access the features they need, ultimately improving their efficiency and effectiveness in delivering customer service.
However, some users have expressed concerns about the reporting capabilities of Avaya Contact Center Select. They feel that the reporting features could be more robust and provide more comprehensive insights into call center performance. This feedback suggests that while the software excels in other areas, there is room for improvement when it comes to reporting functionality.
Overall, users consider Avaya Contact Center Select as one of the best call center software they have used due to its reliability, ease of use, and overall performance. It offers valuable features such as automated dialing for efficient call management and a user-friendly interface that enhances agent and supervisor productivity. However, potential customers should be aware of the significant cost and the need for regular upgrades to maintain the software's functionality.
Easy to use and user-friendly interface: Many users have found Avaya Contact Center Select to be very easy to use, praising its user-friendly interface. They appreciate that the software's functions can be quickly learned, making it accessible for new users.
Comprehensive call management capabilities: Reviewers emphasize the importance of various options available when receiving a call, such as hold time, ACW selection, transferring, and conference. This highlights Avaya Contact Center Select's capability to handle different aspects of call management effectively.
Detailed reporting and performance analysis: Users appreciate the detailed reports provided by Avaya Contact Center Select. They mention that the reporting wizard allows for the generation of a wide range of reports, enabling businesses to gain valuable insights and analyze performance metrics.
Configuration Challenges: Some users have expressed frustration with the configuration process, noting that at times all configurations are unexpectedly erased, forcing them to start the process again.
Limited Functionality: Users have mentioned that additional add-ons are necessary to achieve the desired level of customer experience, suggesting potential limitations in the software's functionality.
Sign-On Issues and Disruptions: Several users have reported encountering issues and errors during sign-on, which has caused disruptions in their workflow.