Reduction in caller center calls
September 10, 2025

Reduction in caller center calls

Eileen S. Catalano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Voice of the Customer

We use Verint's Voice of the Customer to collect feedback from our digital visitors, analyze the feedback to find actionable insights. We share these insights with our product teams to ensure that we prioritize future enhancements to align with customer expectations.

Pros

  • Provides for a layered feedback strategy
  • Allows for seemless integration with our CX tools to pair words with behavior
  • Measures satisfaction

Cons

  • Consistency across XM and Unified platforms
  • Reduction in caller center calls
Easy to use

Do you think Verint Voice of the Customer delivers good value for the price?

Yes

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

Yes

Did implementation of Verint Voice of the Customer go as expected?

No

Would you buy Verint Voice of the Customer again?

No

Collaboration with Verint account team

Verint Voice of the Customer Feature Ratings

Customer experience management
9.5
Multi-channel customer feedback collection
9
Customer experience dashboard
10

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