We Love Verint
September 10, 2025

We Love Verint

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Voice of the Customer

We use Verint's Voice of the Customer to currently capture our customer's voice with survey management. Using surveys to capture our customers voice and partnering with Verint has really helped us improve our customer experience. Verint's platform easily captures and highlights the voice of our customer to make it easy for us to make a difference with our customer.

Pros

  • Reporting
  • Text Analytics
  • Survey Design
  • NPS
  • OSAT

Cons

  • Reporting Dashboards
  • Exporting NPS
  • Exporting OSAT
  • Reduced Customer Opps
We love partnering with Verint. Working with Ryan, Chuck, Fred, Jaime, and Melanie, Karen, etc. has been an amazing experience. Verint really makes it so easy to deliver and enhance

Do you think Verint Voice of the Customer delivers good value for the price?

Yes

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

Yes

Did implementation of Verint Voice of the Customer go as expected?

Yes

Would you buy Verint Voice of the Customer again?

Yes

We love partnering with Verint. Working with Ryan, Chuck, Fred, Jaime, and Melanie, Karen, etc. has been an amazing experience. Verint really makes it so easy to deliver and enhance our customer experience.

Verint Voice of the Customer Feature Ratings

Customer experience management
10.0
Multi-channel customer feedback collection
10
Product usage analytics
Not Rated
Customer experience dashboard
Not Rated
Customer journey mapping
Not Rated
Churn risk scoring
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
Not Rated

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