My favorite WFM system!
July 07, 2022
My favorite WFM system!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use Verint Workforce Management for forecasting, AI, reporting, and data analytics.
- AI
- Learning and development (training)
- Support from Verint reps
- Layout, it's been the same for years, some things are hard to find
- Easy tracking
- One stop shop for all data needed
- Genesys Cloud CX, Cisco 1000 Series Aggregation Services Routers (ASR 1000) and injixo
Verint Workforce Management has so many functions and cloud-based add-ons for any kind of industry.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
Yes
Verint Workforce Management has allowed me to tweak based on business needs, ultimately helping with KPI.