Verint Workforce Management from an IT view
July 07, 2022

Verint Workforce Management from an IT view

Brian Davis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint Workforce Management for staffing and adherence.

Pros

  • Integration with Avaya
  • Time off Request

Cons

  • Reporting
  • Improved Adherence
  • Imported Reporting on Adherence

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

No

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

We are able to better predict our forecasted call needs and plan breaks and lunches to better accommodate the need using Verint Workforce Management.
Verint Workforce Management has a learning curve and requires time to build in skills. In a complex phone environment, the product may not be the best fit.

Comments

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