Back Office Rollout
July 07, 2022

Back Office Rollout

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We currently are building out scheduling and leave management for a back office. Verint Workforce Management is also used across the company for our contact center and other back offices.

Pros

  • Scheduling
  • Leave management
  • Data collection for call center

Cons

  • Improve Multi day view so partial day leave shows
  • Positive - schedule visability for the first time
  • Automated leave approval
This is the only system I have used.

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

No

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Currently we do not use the forecasting module
For call center teams this is an easier sell. Bringing Verint Workforce Management to a back-office takes focus on change management and I advise colleagues to map out a game plan before proceeding.

Comments

More Reviews of Verint Workforce Management

  1. Home
  2. Call Center Workforce Optimization Software
  3. Verint Workforce Management Reviews
  4. User Review of Verint Workforce Management