Solid system
July 07, 2022

Solid system

Daniel Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Wfm, quality monitoring, CX survey for 700 associates.

Pros

  • Scheduling
  • Quality platform
  • System stability

Cons

  • Building a more user-friendly interface for Ad-hoc reports
  • Better managed service levels
  • Right-sized staffing
  • Improved quality

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

We have not been able to pull historical data from our non-Verint call and email processing platform so we haven't been able to forecast accurately.
Verint Workforce Management is well suited for any contact center that wants to create quality monitoring, needs to manage their workforce, and any channel applications.

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