Verint Workforce Management Review
July 07, 2022

Verint Workforce Management Review

Nichole Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

As a back-office employee, I really like Verint Workforce Management but it is a bit difficult to get team members to use it sometimes.

Pros

  • Automated schedule running
  • Auto processing time off
  • Easy to navigate

Cons

  • Too many pieces to make a schedule
  • Would like the Mobile app to work a bit better
  • Allows us to see how our headcount looks against FTEs
  • Allows for our variable team members to create their own schedule
This is my first scheduling system.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Yes, sometimes when a team member does something it doesn’t translate to the application but looking forward to moving to the cloud to help this.
We use Verint Workforce Management for fulfillment centers so it’s mainly schedules and time off and both work the way they should. Sometimes wish I could get more analytics from my side the way call centers do.

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