Verint Workforce Management, A great product that delivers performance
July 07, 2022

Verint Workforce Management, A great product that delivers performance

Mark Scalesi | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Verint Workforce Management is used to manage the schedules of agents. It manages the time worked and time off. We currently do not have any problems with the use of Verint Workforce Management, and it is very reliable.

Pros

  • Agent time worked
  • Vacation /PTO time
  • Split Shifts

Cons

  • Using Adherence Data could be more user friendly.
  • It has increased productivity
  • It has decreased absent employee reasons
  • It has improved Service Goals
  • Verint Digital Experience

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Verint Workforce Management works well for a large organization that needs to manage schedules and vacation time. It also works well for keeping track of time worked and in what mode.

Comments

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