Verint Workforce Management Review
June 14, 2023
Verint Workforce Management Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use the Verint Workforce Management to manager users in the back Office, maintain their access.
- Manage users
- detailed permission levels
- Bulk import capability
- better integration with other tools such as Operation Manager
- Less workforce Management members to manage call center
Verint Workforce Management provides back office capability vs Genesys that does not.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
No
Would you buy Verint Workforce Management again?
Yes
We are still evaluating the tool
We have not yet