Verint Workforce Management Review | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We use the Verint Workforce Management to manager users in the back Office, maintain their access.

Pros and Cons

Pros

Manage users
detailed permission levels
Bulk import capability

Cons

better integration with other tools such as Operation Manager

Return on Investment

Less workforce Management members to manage call center

Alternatives Considered

Genesys Cloud CX

Verint Workforce Management provides back office capability vs Genesys that does not.

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

Multi-Channel Forecasting

We are still evaluating the tool

Mobile Application

We have not yet

Other Software Used

Genesys Cloud CX

Likelihood to Recommend

Managing users permission is very recommended.

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 years ago
Thank you for taking the time to review Verint. It's great to hear that WFM is so helpful in assisting you with managing users in the back office. If you can, please provide more details around the Operations Manager integration issue you’ve experienced. You can do so here on TrustRadius, or directly to your customer support representatives. Have a great day!