Overall Satisfaction with Verint Workforce Management
We use Verint Workforce Management for scheduling agents at our multiple operating companies. This allows us to schedule a large number of agents very quickly. We also use Advanced Scorecards, Speech Analytics, Customer Feedback and Quality Monitoring. These powerful tools give us insights into our business we would not otherwise have. It gives us the opportunity to improve on our customer experience and our employee experience.
- Scheduling
- Quality Monitoring
- Scorecards
- Customer Feedback
- Speech Analytics
- Scorecards - gives insight into agent behavior
- Scheduling - allows us to schedule when needed
- Customer Feedback - doesn't tie together well
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
No
Did implementation of Verint Workforce Management go as expected?
No
Would you buy Verint Workforce Management again?
Yes
It allows us to see schedule when customers are expecting us to be there
Our customer service agents and supervisors use the mobile app to view schedules, submit for time off, check requests