Gets the job done
June 15, 2023
Gets the job done
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use it for forecasting and scheduling, request management and DPA
- Forecasting
- DPA
- Scheduling
- PTO pools
- Reporting
- Improved productivity
- brought attention to Operations about DPA
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
Yes
Though at times getting data into Verint overall with dealing with small phones it has ben great using the forecast tool and learning way to improve our projections to the business
We are currently testing the mobile app functions.Through testing we do see pitfalls