1. Home
  2. Workforce Management Software
  3. Verint Workforce Management Reviews
  4. User Review of Verint Workforce Management
Big Fan
June 15, 2023

Big Fan

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint Workforce Management to forecast and schedule for our call center. The view of net staffing and ability to offer VTO and Overtime directly to agents has improved our efficiency tremendously.
  • Love the Queue Analytics view of intraday performance
  • Love the QuickView into agent state and adherence
  • Request management offers tremendous flexibility in setting time off parameters
  • The audit log is quite cumbersome. Hoping that in the future enhancements will be made to provide better insight of who did what and when. This would be very useful to Verint customers to assist in staff training.
  • Improved Productivity
  • Improved employee satisfaction with schedule flexibility

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

We have seen a dramatic improvement in our forecast accuracy with Verint Workforce management.
No, we have not utilized the mobile application yet.
Verint WFM is well suited for contact centers not only with voice but also with omni channel workstreams. We started with less than 250 agents and will soon have more than 1,000. We have not yet rolled out any back office use of Verint, but looking forward to developing additional capabilities in the future.