Verint Workforce Management Makes Scheduling Easy
September 13, 2023
Verint Workforce Management Makes Scheduling Easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Verint Workforce Management for each branch is being used at Capitec Bank. We have the solutions running and integrated to other platforms to ensure all employees have schedules and forecasts. All employee schedules are needed to accurately reflect what and how we use the software optimally. The contact center and branch staff are being scheduled using complex rules, but, at the click of a button, the complex rules are being used in background to ensure the best run schedule with least amount of manual scheduling interventions required all whilst providing accurate forecasts too.
- Workforce scheduling
- Workforce management and forecasting
- Headcount and budget tracking
- Adherence to schedules
- Overtime calculations automated using the time record, actuals, and schedules
- Tactical and Strategic forecasts using one run forecast
- Data marts
- Flexible scheduling rules with some automation of schedules
- Cost saving on overtime spend
- Cost saving on unplanned and unaccounted leave
- Now being managed
- Headcount savings
Verint Workforce Management ticked more boxes, was more customizable, and best suited to our needs.
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
The software has options for forecasting and accuracy but can improve by changing some base configs.
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