Verint Workforce Management for staffing projections and management of resources
Updated September 10, 2025

Verint Workforce Management for staffing projections and management of resources

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We useVerint Workforce Management for staffing projections and management of resources.

Pros

  • Ease of use
  • Visually appealing
  • Practical

Cons

  • There should be no time out timer so people can stay logged in.
  • Significant time saved processing agent requests.
  • Historical data keeping.
  • Agent morale from ease of scheduling.
We've turned that time saved into creating better more effective processes for other areas.
We have seasonal volume and the historical reporting has made that easy to implement!
Queue Analytics
I've not had any issues finding a solution for my needs.
Verint Workforce Management is way better

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

We use it for automated time off requests which alleviates our WFM team from manually processing these requests.

Verint Workforce Management Feature Ratings

Using Verint Workforce Management

200 - We have agents to coaches to back office staff using Verint for forecasting, scheduling, quality, metrics, and much more.
10 - We have 10 employees in WFM that manage the profiles, forecasting, scheduling, and quality management aspects of Verint.
  • Forecasting call data
  • Scheduling CSPs
  • Monitoring Quality
  • Metrics reporting
  • Automation
  • real time statistics
  • use of AI
  • Additional use of AI
  • Use of bots
  • future automation
Verint is always there for what we need and offers the best in services.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi there! Thank you so much for taking the time to review Verint WFM and for rating it 10/10! Thank you for sharing all your successes with us. Glad to read that you are maximizing your outcomes by utilizing automations. Also great that you've improved agent morale at the same time! Thanks again for using Verint WFM and keep up the good work! Cheers
  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for your review of Verint Workforce Management and for coming back to share even more detail Were thrilled to hear that the solution continues to support your staffing projections resource management and seasonal planning needs. Your feedback on ease of use visual appeal and practical functionality is greatly appreciated. At Verint were committed to helping organizations drive meaningful business outcomes and were glad to be part of your journey. Feel free to update your review anytime as your experience evolves. Cheers

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