Verint Workforce Management Reviews | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

I'm not sure Verint Workforce Management is even accurate anymore. we need a refresh.

Pros and Cons

Pros

adherence
scheduling

Cons

training
explanation of products we currently have
visibility into what we aren't using but should be that we already have

Workforce Planning

none but we just heard about it this morning. can't wait to start using it!

Usability

7

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Likelihood to Recommend

I know the Verint Workforce Management team does not use Verint for forecasting and that doesn't seem right

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 months ago
Hi Cheryl thank you for your review of Verint Workforce Management Were glad to hear that features like adherence and scheduling have been helpful in your operations. We also appreciate your input on areas for improvement such as training and visibility into existing features. At Verint were committed to helping organizations drive meaningful business outcomes and wed love to help you get the most out of the tools already available to you. If you havent already consider exploring Verint Academy it offers instructor-led and self-paced learning to help uncover capabilities that may already be part of your solution. Feel free to update your review anytime to reflect your latest experiences. Cheers