Every task needs the right tool - not sure its the right fit for us
September 10, 2025

Every task needs the right tool - not sure its the right fit for us

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We deal with business units with varying capabilities. Some of the work in our organization is translatable to call center volume; the department I am in does not adequately fit the bill for our needs unfortunately. The one helpful section n Verint that has been helpful is Verint MyTime. Using that part of the tool, we are able to create a framework that customizes a process for analysis of a business unit's specific question.

Pros

  • schedule

Cons

  • integration management
  • forecasting explainability
It wasn't automated but we did identify an instance where an overuse of leave directly fed into overtime usage. It was helpful to set up a "gatekeeping" mechanism for leave management to prevent auto-approvals from negatively impacting workflow operations.
I did not find much value in long-term forecasting for this product.
I am not personally a user - they seem to have an okay time using the UI itself.

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

No

Call center. Less appropriate for workflows that extend past a one day timeframe.

Verint Workforce Management Feature Ratings

Workforce Management Software Features
2.3
Time and Attendance Tracking
3
Scheduling and Shift Management
3
Leave Management
4
Workforce Reporting and Analytics
1
Staffing Forecasting and Resource Planning
1
Shift Swapping and Time-Off Requests
2

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for your review of Verint Workforce Management. We're sorry to hear that the solution hasn't met your expectations especially in terms of aligning with your departments specific needs. Wed appreciate any additional insights you're willing to share about what we could do better to improve your experience. As we are unable to see your name or company from this review please reach out to your Customer Success Manager or Customer Support at your earliest convenience so that we can find a custom solution that fits your line of work. Your feedback is important to us and were committed to learning from it. Have a great day

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