Onboarding has been fantastic. Very knowledgeable and effective communicators.
September 10, 2025
Onboarding has been fantastic. Very knowledgeable and effective communicators.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use WFM for scheduling and forecasting to simplify act of scheduling, provide greater visibility and ensure consistency, and to ensure coverage is available when needed. We oversee a call center of ~200 FTEs and Verinte WFM software makes the task manageable and allows us to ensure that our patients reach a representative promptly.
Pros
- Forecasting
- Scheduling
- Configuration
Cons
- Utilize AI to provide suggestions on schedule patterns.
- Improved service goals allowing us to maintain service levels >90% and abandonment rates
Fanatics. Allows me to bring more concrete data when fighting for the need for additional FTEs when needed.
Yes.
Much easier to configure. Adherence of real-time adherence easier.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Comments
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