Item: Verint Workforce Management
Rating: 7
Author: Sam Nelson

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

In our organization, we use Verint Workforce Management for Scheduling and leave management. Would prefer to have access to real time behavior/activity from our workforce.

Pros and Cons

Pros

Intraday forecasting
Scheduling
Leave Management

Cons

Often laggy

Automation and Capacity

Reduce time required by leaders to manage workload, overtime, and time off requests

Usability

I gave Verint Workforce Management this usability rating because, in my experience, Verint Workforce Management can lag and be very slow to navigate

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

If asked, I think I am likely to tell a colleague that, in my experience, Verint Workforce Management's On-demand capacity management is a strong suite...things are that are less task based (like mortgage applications) have proven challenging to work with. Can you create a VerintMortgage product?

Verint Workforce Management Feature Ratings

Comments

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