Great at single channel/skill forecasting and scheduling
September 10, 2025

Great at single channel/skill forecasting and scheduling

Bobby Strickland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Verint is used for forecasting and scheduling across an omnichannel contact center,

Pros

  • Forecasting
  • Scheduling
  • Support

Cons

  • multi channel forecasting and scheduling
  • increased staff optimization
There still is a manual component due to not syncing with our HR system, we do not use to full capacity
Ease to access
Have used many different systems, all have positive attributes in comparison to each other.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Great at single channel/skill forecasting and scheduling

Need some help with multi channel/skill media

Verint Workforce Management Feature Ratings

Workforce Management Software Features
8.4
Time and Attendance Tracking
8
Scheduling and Shift Management
8
Payroll and Attendance Integration
Not Rated
Leave Management
8
Workforce Reporting and Analytics
8
Workforce Compliance Monitoring
10
Mobile Accessibility
8
Task Assignment and Tracking
9
Forecasting and Resource Planning
10
Staffing Forecasting and Resource Planning
10
Shift Swapping and Time-Off Requests
5

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