Great at single channel/skill forecasting and scheduling
September 10, 2025

Great at single channel/skill forecasting and scheduling

Bobby Strickland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

In our organization, Verint Workforce Management is used for forecasting and scheduling across an omnichannel contact center,

Pros

  • Forecasting
  • Scheduling
  • Support

Cons

  • I think there is room for improvement in Verint Workforce Management with multi channel forecasting and scheduling
  • increased staff optimization
There still is a manual component due to not syncing with our HR system, we do not use to full capacity
I gave Verint Workforce Management this usability rating because of, in my experience, Verint Workforce Management's Ease to access
Have used many different systems, all have positive attributes in comparison to each other.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Great at single channel/skill forecasting and scheduling

Need some help with multi channel/skill media

Verint Workforce Management Feature Ratings

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