HR Director
September 16, 2025

HR Director

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

HR contact center. Tracks agent call volume and productivity

Pros

  • Tracks call volume
  • Shows trenda

Cons

  • Call recording isn't consistent
  • Helps us plan accordingly and use data in performance appraisals
We don't use this feature
Helps us determine if we are adequately staffed
Only current issue is call recording reliability
Looking for call summery tools

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Needs improvement on consistency of call recording

Verint Workforce Management Feature Ratings

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