Verint WFM
September 16, 2025
Verint WFM
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
I use it for Forecasting, Scheduling, and Reporting on our phone staff. It helps us track productivity and address any shortages or scheduling issues with everything from Queue Analytics and Schedule Analysis to Reports. We use it for Adherence, Attendance, and staffing Allocations. We also use the stats for Training and sales.
Pros
- Tracks Data
- Integrates PTO, paid time, and productivity
- Duplicity allows different ways to meet needs, which helps with understanding and preferences.
Cons
- Training is expensive and hard to come by.
- They are very proprietary protective, we ask how to calculate an FTE and no one is allowed to say.
- They do not have easily created reports, just canned ones. Ad-hock are hard to create and are still outside of the system.
- Forecasting accuracy is great
We struggle with the PTO into and out of Verint, but have recently found solutions that exclude ASi and TRE reports so we are hopeful for the future.
We use this more historically, to evaluate needs. The Adherence and shrinkage helps with these.
- Cisco 5000 Series Enterprise Network Compute System (ENCS 5000)
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
Yes
Comments
Please log in to join the conversation