Verint review.
February 21, 2026
Verint review.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
One stop shot for user profiles and information. Schedule all teams monitor their adherence in real time. Forecasts are generated externally and imported to track forecast vs. actual.
Pros
- Able to monitor real time adherence.
- Able to store user profiles and information for extraction when needed.
- Provides accurate intraday forecasts based off historical data.
Cons
- Schedule history for auditing is clunky and not easy to interpret.
- The Verint OOTB report is generated in formats that aren't easily usable, with headings and data in a single cell rather than separate cells, so you need to clean the data before you can use it.
- Net staffing is unreliable when you have many queues and cross-skilled agents.
- Unsure
Saves time for our real-time analysts, as they do not have to submit a requested annual leave request. Coaching is automatically scheduled in too when the team manager fills in the Verint coaching form
Not used.
Haven't used others.
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
No
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Comments
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