Excellent tool.
February 21, 2026

Excellent tool.

Daniel Chapman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

I predominantly use Verint to roster staff in our branches at the right times to handle unified work. I.e., when is the best time for staff take phone calls, respond to ASYNC messages, and attend training sessions? I also use it as a tool to pull reports on adherence and to help managers complete staff reviews.

Pros

  • Generating shift events within a roster.
  • Showing a quick view of staff adherence to schedule.
  • An accurate track of our headcount.

Cons

  • When entering leave requests, each entry for a single person must be completed independently unless the days are consecutive. E.g., John wants a Tuesday and Thursday off in 1 week, but needs to work on Wednesday. 1 entry must be made for Tuesday, then another for Thursday, as multiple entries cannot be made at the same time.
  • Increase the time I have to devote to non-rostering tasks, as Verint has streamlined the rostering process.
This has resulted in a reduction in unplanned leave, as staff are able to work hours that suit them better without leaving gaps at certain times.
This is not an area I have experience with.
There are minor inconveniences in some aspects. E.g., not being able to add a single manual shift event to multiple staff within the same branch at once, requiring it to be done one by one.
I've only used Verint.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Our entire branch workforce needed to attend a training session, and the class function allowed us to evenly split the staff so we could ensure attendees were well distributed across our workforce without excessive manual intervention.

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