The App Needs Work, But Overall Gets the Job Done
June 28, 2023

The App Needs Work, But Overall Gets the Job Done

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Viewpoint HR Management
  • Spectrum Service Tech Mobile App

Overall Satisfaction with Viewpoint Spectrum

We use it for scheduling, billing, and record keeping. We use the app for the field staff to log notes and time.
  • Scheduling - being able to drag items around and drop into a schedule is nice
  • Having an app to go with the computer software
  • Being able to search by name, address or anything
  • The app seems to have a lot of issues currently. It likes to log people out and lock them out, especially when bouncing from wifi to cell service
  • The billing can be cumbersome
  • Looking at images takes a long time to load each one, cant just download all of them
  • It has increased efficiency as far as entering notes and record keeping.
  • The app has slowed things down for the field as it takes time to get into the app and enter notes and upload photos.
There are a lot of steps to complete things. It would be nice to have more options for printing reports. The app needs a lot of work to be comparable to the competitors.
We are able to use it for creating work orders, able to throw it on the schedule, keep notes, and bill. Definitely a lot more efficient than paper.

Do you think Viewpoint Spectrum delivers good value for the price?

Not sure

Are you happy with Viewpoint Spectrum's feature set?

Yes

Did Viewpoint Spectrum live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Viewpoint Spectrum go as expected?

I wasn't involved with the implementation phase

Would you buy Viewpoint Spectrum again?

No

The app isn't very user-friendly. It does fine for POs and other office items, but for the field staff, it needs a lot of work.

Viewpoint Spectrum Feature Ratings

Accounts payable
6
Accounts receivable
6
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Billing Management
8
Cash and Asset Management
Not Rated
Period Close
7
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Cost of goods sold
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated