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Not a great panel management tool
November 20, 2018

Not a great panel management tool

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vision Critical

VC was used to deliver a research panel function to customers. It allowed email communications directly with the panelists instead of sending out standard company emails.
  • I don't think it did anything "particularly" well.
  • As a self service survey creation tool, it lacked question types and logic functionality found in SurveyMonkey/SurveyGizmo etc.
  • As a self service panel tool, the functions of panel management was not up to par with some other providers. Almost prefer to jet let the VC rep/team do most of the work you typically would do yourself.
  • There were functions such as panel feedback and communications that was not even mentioned or shown to us until after we decided to stop using VC for our needs.
  • Just caused us to really look at alternative options.
Qualtrics provides very similar panel manage capabilities with much better functionality.
I had better experience using VC as a full service provider when I first had a chance to work with them 10 years ago. Most recently, using VC as a self service panel management experience was very disappointing.