Very quality hardware and system reliability, support is not the most friendly, but effective, regardless. The overall support experience lacks an overall caring... it seems like you can ask yes or no questions and that's it... there's no one looking at our systems and letting us know what's good/bad/could be better.
November 14, 2023
Very quality hardware and system reliability, support is not the most friendly, but effective, regardless. The overall support experience lacks an overall caring... it seems like you can ask yes or no questions and that's it... there's no one looking at our systems and letting us know what's good/bad/could be better.
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- WatchGuard Network Security
Overall Satisfaction with WatchGuard Network Security
We use Watchguard for our primary internet connections in 7 buildings and use IPSec tunnels to keep everything connected.
We have dual internet connections and the functionality the firebox provides is adequate.
Managing the support contracts is the only challenging part, as security changes it would be nice to have better recommendations on what we should be purchasing to have the best value for our money and the best services to keep us protected... this is an area that could use improvement.
We have dual internet connections and the functionality the firebox provides is adequate.
Managing the support contracts is the only challenging part, as security changes it would be nice to have better recommendations on what we should be purchasing to have the best value for our money and the best services to keep us protected... this is an area that could use improvement.
- Multiple Internet connections
- IPSec tunnels (although they drop if the support license isn't uptodate.. which is very annoying
- Uptime is very good. They are low maintenance compared to other systems
- It's not easy enough to see current (last hour) of usage/device, so we can quickly identify which devices either have errors or are consuming large amounts of bandwidth
- Other systems we've used provide much more impressive reporting, eg. usage/device, top sites, top blocked sites.
- Irrelevant, it's all we've used for years.
KooL-I.P. Solutions Corp. was very helpful and continues to be very knowledgeable and provides instant workarounds and fixes when we have any issues.
Simplicity is always nice
IPSec tunnels are very reliable and easy to configure and manage.
Do you think WatchGuard Network Security delivers good value for the price?
Yes
Are you happy with WatchGuard Network Security's feature set?
No
Did WatchGuard Network Security live up to sales and marketing promises?
Yes
Did implementation of WatchGuard Network Security go as expected?
Yes
Would you buy WatchGuard Network Security again?
Yes