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Ubiquiti Networks UniFi

Ubiquiti Networks UniFi


What is Ubiquiti Networks UniFi?

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

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Recent Reviews

UniFi ‘d Mess

2 out of 10
July 20, 2021
We use UniFi networking equipment and UniFi Protect camera equipment in multiple installations in a couple of states.It was selected for …
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Unreliable, faulty system

1 out of 10
January 27, 2021
We purchased Ubiquiti hardware with the intention of having it create a stronger and more secure network (it is terrible).
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What is Ubiquiti Networks UniFi?

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

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Product Details

What is Ubiquiti Networks UniFi?

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Pfsense vs Ubiquiti - Which is better for you?

Ubiquiti Networks UniFi Technical Details

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Frequently Asked Questions

Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.

Reviewers rate Usability highest, with a score of 9.5.

The most common users of Ubiquiti Networks UniFi are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 38)
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Brian Cook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
We recommend and install the Ubiquiti UniFi line of products to all our clients, the remote management capabilities have allowed us to get an internal view of clients never available before unless we sent a tech onsite. No more asking users to tell us what switch lights are doing or to unplug a POE port to reboot a device.
  • Remote management
  • Cost savings
  • Advanced features
  • Lacking direct vendor support options.
  • Using latest firmware is risky.
  • Controller features aren't always well tested before going live.
Ubiquiti line of products is great for home and small businesses, they give the opportunity for these types of users to get advanced features without advanced cost. Managed service providers will also find the remote features are a game-changer when it comes to troubleshooting issues and making changes to a client. Often, we can send one tech to install, while another is at our office doing the configuration, and new equipment is easy to add right out of the box with almost no configuration needed. The one area I would not use UniFi is if reliability is your number one concern as firmware revisions can be buggy and need to be tested before upgrading live equipment.
Sachin Vinay | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We currently have an ubiquity VM controller with multiple access points, and 802.1x authentication is supported. It is best suited for outdoor long-range requirements. The main issue we face with these devices is the lack of penetrative power. Moreover, clients get disconnected in high-density environments. The controller is highly user-friendly and robust.
  • Ap handoffs work well
  • Getting the desired Bandwidth in less interference areas.
  • 1x Authentication is stable.
  • Disconnection issue in high dense environment.
  • Less penetrative power.
  • Less troubleshooting options in controller.
It is best suitable for outdoor requirements, and has long signal coverage for long-distance coverage, at the same time it is not suitable for indoor areas where obstructions and interferences are high. It is cost-effective also making it suitable for medium-level customers also. Overall a medium product at this budget level.
Gavin Scott-Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We utilize Ubiquiti Networks UniFi both hardware and software solutions for our office uses. We use the network features, the door access system (Access), and the camera system (Protect). All of the technology needs that our company needed we got to have in one in house solution. It was so easy to set up and install that we were even able to do it in house with very little experience in network installations.
  • Easy of use
  • Documentation
  • Quality Hardware
  • Great feature set
  • Apple Homekit Key Access
  • Some features are locked behind the 'legacy' network settings
  • Door access reader pro (with camera) doesn't sync to the protect app
Ubiquiti's Network Solutions (Hardware and software) are an incredible value to achieve Entry level enterprise networking & networking solutions at whatever scale you need. It has very great user installation guides, it's all very straight forward. Managing the network is a breeze, and it's as easy as pie to add some of the other service offerings at any time!
Vin Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
So - I have these deployed in many places. Here at Sahadi, I have switches deployed as the backend to Vonage Business VoIP phones in my two retail stores. I have multiple APs deployed in my 3rd warehouse location which provides WiFi for my Honeywell thermostats. I have personal clients with APs and switches deployed to run their household networks. And every time I upgrade a location, Unifi switches, and APs are my go-to choice. Simply put, these are the most affordable, and reliable, networking solutions on the market when you want a cloud-based solution that won't break the bank.
  • Price: Super reasonable for a cloud-based offering.
  • No ongoing license fees!: To me, this is the best part of it.
  • Ease of deployment: You can literally deploy an entire network in minutes.
  • Lots of choices for WiFi.
  • VLANs: They can make these work more smoothly. Setup can be more intuitive.
  • Cloud Key: These need to be stabilized; they lose their programming a little too easily.
  • Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
  • Portal can be modernized.
Small businesses and homes that require a lot of backend networking and/or really thorough WiFi coverage would both benefit from Unifi. The price point is huge as these products, with the lack of ongoing license fees, can fit into most small biz budgets. The simple deployment also means less management, and the fact that it is completely cloud-based allows me to manage these systems from anywhere. As a small business owner myself, this increases my client base without increasing my SLA requirements.
Score 9 out of 10
Vetted Review
Verified User
Ubiquiti Networks UniFi solution is a reliable cost-effective Wifi solution in the market. It has all the basic features required for a small to medium enterprise wireless network. It is also centrally managed via a software-based controller which can be installed on any compatible computer. we have been using this solution in one of our larger remote sites where the wireless coverage area and a number of users are large.
  • Central management.
  • Easy AP setup.
  • Easy WLAN SSID setup.
  • Wireless MAC Filtering.
  • Local switching in case of controller failure.
  • Multiple SSIDs.
  • Good looking APs.
  • Improvement in number of users support.
  • Application traffic visibility.
  • Increased antenna gain.
  • Rogue AP detection and mitigation.
Ubiquiti Networks UniFi is a cost-effective wireless solution that is most suited to small to medium enterprises which have a budget constraint for wireless infrastructure deployment and management. It has no additional licenses and you only need to purchase the hardware. Even the WiFi controller is free of cost. This solution, however, is not suitable for large enterprises where the number of users is more than 500 because these APs are not built to handle a large number of users' traffic load.
Score 6 out of 10
Vetted Review
Verified User
We manage the infrastructure of a 4 story building where our headquarters is and needed a solution to provide guest internet access to the other companies that have offices in that building. We also have a camera system (CCTV) from Unifi in place to monitor all important areas of the building and make sure everything is safe. That is the use case for Ubiquiti Networks UniFi in our company.
  • Provides wifi internet connection
  • Allows multiple SSID management
  • Allows access to connection statistics
  • Firmware upgrades sometimes break the installation
  • Connection issues are hard to diagnose
  • Support seems to have poor knowledge
From our experience, I believe that for simpler installations, like events in large rooms where you don't have too many variables, it should be fine. It would provide internet access to a large number of people with no issues. In our case though, we have multiple floors with several obstacles disturbing the signal propagation. From time to time we have issues with connectivity and have to address those.
Score 9 out of 10
Vetted Review
Verified User
Like many organizations, I have a need for multiple networks. From staff, guest, to IoT. I needed a solution that would allow for streamlining deployment. Since I have multiple buildings to service, Ubiquiti allowed me to connect each building using fiber and I now can remotely manage, gain insights, and perform maintenance from my phone.
  • Ubiquity's management app seems more effective versus using a laptop and browser for management.
  • Updates are sent to all devices when I am ready.
  • Ubiquity's WiFi coverage is enhanced and I can expand with Mesh.
  • Ubiquiti's AR is problematic.
  • It is difficult to purchase due to low or out of stock supplies.
  • there is a different mindset into programming when coming from traditional systems.
I cannot think of a scenario where Ubiquiti is not well suited. the only area may be consumer markets where Ubiquiti's higher-end products are cost-prohibitive.
Justin Graves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is used for enterprise wireless, guest wireless and the backbone of the network. We use access points and switches. Unifi addresses is a cost effective solution that is enterprise grade with the giant price tag of other well known vendors. It is easy to manage and has not extra license costs for centralized management.
  • Wireless
  • UI
  • Central Configuration Management
  • Migrating Controllers
  • Applying configs to multiple devices
  • Reporting
Any company that has a tight budget and needs to implement good switches and access points while being able to manage them in a central location. Unifi hardware is very cost effective. Don't waste time with gateways and routers though. I believe they are not mature enough to support more complicated configurations and not all config options are yet available in the UI.
Score 10 out of 10
Vetted Review
Verified User
We use the Ubiquiti Networks UniFi application on a dedicated Linux VM to control all of our Wifi Unifi AP and switches. we have multiple sites configure and it's working very well. we had everything integrated with our Radius server for authentication, it makes it easy to deploy and manage a secure environment. it keeps all our device firmware up-to-date, and we can see and fix rapidly any anomalies on our infrastructure.
  • visual dashboard
  • alerting and remediation of anomalies
  • deployment is easy
  • the new user interface does not have all the functionalities yet , still have to jump to the old interface to do some operations
I really like Ubiquiti Networks UniFi multi-site functionality. Makes one point of control.
Michael Metalios | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Unifi is used as primary WiFi at multiple locations. We acquired a site that had Unifi and we liked it so much we implemented it at other locations. I am the primary administrator but I do have a backup. Unifi is easy to implement, configure, and use. We have multiple SSIDs configured so we can have member and corporate wireless connections.
  • Mesh networking: Seamlessly traverse APs with no noticeable issues.
  • Configuration: It's simple to configure or reconfigure an AP or gateway quickly.
  • Mobile App: The Unifi app makes it easy to check on my sites, and to configure APs individually if necessary.
  • Price point. Their goal was originally to disrupt the market. I think their prices speak to this.
  • AP provisioning: any change requires the AP to go offline. This can be extremely disruptive.
  • Metrics: While easy to find, they aren't easy to understand. The numbers are there and the graphs are pretty. But they are seemingly meaningless.
  • Cloud keys: the original cloud keys were terrible. The new generation are much better. The old ones are out there. Avoid them.
  • The LEDs on the APs always fade over the course of a year.
Unifi works well in our organization—we are a health and wellness center (think gym, but more). It's easy to adjust and tweak the signal strength, bands, channels, etc. in order to maximize the member experience in our centers. The outdoor units are perfect for our pools, both indoors and out, as they are weather sealed. We have had large groups of people in one area with only two or three APs to handle the load and they performed beautifully.
July 20, 2021

UniFi ‘d Mess

Score 2 out of 10
Vetted Review
Verified User
We use UniFi networking equipment and UniFi Protect camera equipment in multiple installations in a couple of states.It was selected for ease of installation and the ability to centrally administer it. While Ubiquiti Networks UniFi has been very useful, Protect has been a disaster and UniFi support is essentially non-existent.
  • Nearly plug-and-play network equipment
  • Easily configured back end
  • Attractive price point
  • Support is slow, not technically competent, and seems to have no authority to correct product issues (e.g. issue replacement devices). One current issue has been ongoing for three weeks without even the first attempt by support to correct it.
  • Cameras do not provide the resolution advertised in field applications, specifically the ability to read license plates
  • Approximately 20% of purchased equipment (excluding APs) failed out of the box or within the first 90 days
  • Portal controls for not the Network and Protect systems can be glitchy or non-operational for no apparent reason
Should not be used in any mission critical application. Networking equipment with that high a failure rate points to a significant oversight in quality control. There is a large user forum and multiple reports of similar issues can be found there. Additionally, when equipment does fail, and particularly if it is going to fail this often, support needs to be stellar and instead it’s non-existent.
Score 1 out of 10
Vetted Review
Verified User
It's being used for office connectivity and remote connectivity, although the constant failures and lack of any support has made Ubiquiti devices unusable.
  • Nothing
  • I created an urgent ticket that was escalated to tier 2 and I have yet to receive a response from their support. Entire office is down, I've asked for help 2-3 times a day and no response from Ubiqiti. Worst support ever
  • Their interface is straight garbage - even if it worked correctly, which it doesn't. It's the iPhone of firewalls - it assumes you don't know how to set anything up, so they don't give you advanced options. You have to click something like 14 times just to view VPN status - and there's something like 4 different admin panels for a single device yet no logic to what tools will be located in which admin panel.
  • The hardware repeatedly freezes and has errors. Newest firmware, kept cool and dry - warranty is useless since support will never contact you back.
I would never recommend anyone use these products. EVER.
John Rivers | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
We use Ubiquiti [Networks UniFi] for all of our wireless devices. The performance is great and all of their devices are very configurable and easy to use.
  • High speed
  • Very scalable
  • Easily Managed
  • Secure management
  • Management takes a little bit to get used to
  • Not easy to setup a wireless bridge
  • Technical support is slow for difficult issues.
Most of my colleagues are IT pros, and they use Ubiquiti [Networks UniFi]. The product is awesome for IT departments. End users may not be the best fit for managing these devices.
Score 1 out of 10
Vetted Review
Verified User
We purchased Ubiquiti hardware with the intention of having it create a stronger and more secure network (it is terrible).
  • Quality of new video cameras
  • Marketing their hardware/software (that doesn't work properly)
  • Tech support appears to be outsourced and is generally not knowledgeable
In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY

We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Score 9 out of 10
Vetted Review
Verified User
We use Ubiquiti Networks UniFi products to power our Office Wi-Fi network. The enterprise access points offer excellent coverage, throughput and reliability in a small and attractive form factor that blends into an office environment easily. Our previous wireless setup was ad-hoc, spotty, and generally less than resilient during peak periods. The unaesthetic 'traditional router' looks meant that we were limited with placement, which further affected performance. The pricing is also affordable and has also led to several employees exploring the brand for their own personal use at home.
  • Looks / Aesthetics - Blends well into a office / home environment
  • Pricing is highly competitive
  • No complaints with speed and resiliency
  • Support could be improved (in our region anyway)
  • Range is great, but not as great as some external-antenna products
  • An industrial / rugged version would be nice
Ubuiqiti Networks Unifi Products work well for home / office / home-office environments where budget, aesthetics / appearance, performance and reliability are important (but not critical), and restrictions with placement requires the devices to be out in the open.

The products are likely less suited for rugged/industrial environments and other mission-critical scenarios where the quality of enterprise support is a major concern.
Score 9 out of 10
Vetted Review
Verified User
Ubiquity, a U.S. company, is taking the lead in creating robust and easy-to-use wired and wireless networking hardware. Their hardware reminds me of Apple and their software aims to provide simple yet feature-full control and management points for even novices. Given the ease of deployment and affordability, we deployed several site-wide implementations with great success. As a solution, Ubiquiti Networks UniFi provides tight integration, low cost, and easy management for small to medium enterprises. The Ubiquiti Networks UniFi Access Points are especially robust and capable of supporting anywhere from 300 to 500+ clients, depending on model.
  • Excellent management platform
  • Mix of on-premises and cloud services
  • No expensive recurring licensing model
  • Robust hardware
  • Customer support is chat and email; phone support reserved for contacts
  • Firmware update releases are not very frequent
  • Some enterprise features are missing in hardware branded "pro"
By providing single-pane-of-glass management for a multi-site deployment, Ubiquiti Networks UniFi makes it easy to have oversight and real-time feedback regarding the state of the network through mobile apps and web interfaces. Unlike competitors, there are no licensing costs to the hardware and the hardware itself is very reasonably priced to begin with. The ecosystem is tightly integrated with networking, security, access control and telephony all working together under the same platform. However, the main drawback is the lack of some enterprise features, which could be of concern to some organizations, therefore a deep review of the needed/desired functionality is recommended before purchase.
Score 7 out of 10
Vetted Review
Verified User
It's currently used in our organization for mostly point to point connectivity between two separate locations, we are using it for almost 2 years continuously. During usage we didn't observe major downtimes except for firmware updates, throughput is also acceptable and overall the devices well built and can withstand outdoor climate.
  • Weather resistance.
  • Consistent throughput.
  • Low latency.
  • GUI needs some improvements.
  • Reporting.
  • Logs.
For long distances, for areas where there is a lot of metal structure like press, areas where there is a lot of electrical interference and high tension wires of electricity, we have observed following problems while deployment in our environment, for these types of environmental conditions it didn't perform up to the mark.
Score 10 out of 10
Vetted Review
Verified User
We use Ubiquiti Networks UniFi for our public/open wireless network. Per contract, employees need to have access to the Internet for personal use while on breaks or off-hours, but this can create a security issue if it's tied to our internal network. So we use Ubiquiti Networks UniFi as a separate network, connected to its own ISP, for employees and clients and vendors who visit, without compromising security.
  • Wireless connectivity
  • Ease of management
  • Easy setup
  • Data reporting
  • Price
  • Filtering is not very robust
  • Setting up any kind of routing can be difficult
  • Other advanced networking features (e.g., VLANs) could be implemented better
  • Ubiquiti Networks UniFi lacks any kind of real support outside of posting on their forums
Ubiquiti Networks UniFi is perfect for simple but enterprise-level implementations. It is easy and quick to set up but has enough advanced features that most small-to-medium businesses will find it useful. Ubiquiti Networks UniFi is a whole suite of products, from wireless APs to security gateways, so it can be a complete solution, too. And with the Cloud Key, it can even be managed remotely if needed.

It would be less appropriate in a very complex, very large, robust network, I feel--especially if you need it to tie into other manufacturers' gear.
Mike Vaughan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Ubiquiti Networks UniFi's strength is in its ease of deployment, use, mass management, restoration, price, and dashboard information. We use it for multiple client sites and manage it under one roof. The biggest issue it addresses is keeping hundreds of access points, switches, and controllers all doing their thing. It also is good at adjusting multiple access points automatically so they aren't stepping all over each other if a perfect site survey hasn't been done.
  • Easy deployment
  • Simple management
  • Excellent dashboards
  • Overall pleasant GUI
  • Hardware released too early
  • BGP not available
  • All configuration recommended to be done via GUI
Ubiquiti Networks UniFi is suited for multiple site deployments at small to medium-sized businesses while being able to keep track of hundreds of devices. It is not ready for Fortune 500 network infrastructure where you have tens or hundreds of thousands of devices. It is also likely unnecessary for home usage, though I do like their sister WiFi router/mesh called AmpliFi.
January 18, 2021

Lords of the WLAN.

Irfan Ahmed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Ubiquity devices as an alternative network for our production area users. It installs very quickly, the management of this device is easy, and connectivity is smooth. Now our 60% WLAN is dependent on Ubiquity Networks. In our plant we were facing fiber damage issues in our plant. Because we're in the automobile sector we can't wait for laying new fiber. Therefore we made a quick decision and implemented the Ubiquity device in 40 minutes and restored our network in our warehouse to resume operations. Now we installed it in many location for network extension because its price is very reasonable.
  • Smooth connectivity across long distance/range. It's amazing.
  • We use this device in heavy metal movement area & found this device fulfills all required need (we are using Infor-LX & SAP, no issue at all).
  • Price effective solution in long term.
  • Troubleshooting is very easy. In the last 4 years only one or two times we faced minor issues, power jerks etc.
  • Portal is not good.
  • Issues in large scale organization (it can be used in small business or mono activities).
  • Problem in VLAN environment.
Well suited in wireless connectivity for robotics (we are using in Plant robotics), small offices and plants (where Cable laying is an issue). The price is very good and also quick to set up the device (easily manage or handle small offices/home Offices).
Less Appropriate in large scale network environment & in VLAN environment.
January 16, 2021

Great price for quality

Score 8 out of 10
Vetted Review
We use Ubiquiti UniFi devices on small to medium businesses that require enterprise-grade wireless solutions but can’t afford a huge outlay in costs. UniFi devices are cost-effective units that deliver quality installations.
  • Price
  • Quality
  • Community
  • Support
  • Quality assurance of firmware and software updates.
Small to Medium businesses with installations in offices or small hotels. Also perfect for home users and smaller network setups.
Score 9 out of 10
Vetted Review
Verified User
Ubiquiti Networks UniFi wireless solution is being used in our organization to establish point to point links between our head office, plant and delivery yard which is a huge empty plot next to our main plant. We are also using it to connect our production office with our store and our vehicle testing area.
  • Easy to Use GUI
  • High bandwidth across point to point link
  • Strong signal strength and gain
  • Weather resistant
  • Fast and easy initial setup
  • Some devices do not support multipoint connectivity
  • Power fluctuation causes device configuration to reset
  • Vlans setup is difficult
Ubiquiti Networks UniFi is a cost-effective wireless solution. It can be used to create a point to point link between multiple sites. It also includes products that provide centralized WiFi connectivity solutions for small and medium enterprises. It has a software-based wireless controller which can be installed on any desktop, laptop or virtual machine and can be used to manage multiple access points across different sites.
December 15, 2020

Best price for value

Score 9 out of 10
Vetted Review
Verified User
We use Ubiquiti for two main areas:
  • Networking in our branch offices
  • Networking for our hosted servers
In our branch offices Ubiquiti permits a central management for our network equipment (router/firewalls, switches, wireless access points), while for our servers Ubiquiti permits to have a good 10Gbps managed network connectivity and in mean time containing costs for the equipments.
  • Network Management with Ubiquiti Software
  • Best value for money.
  • Ease of management
  • Some configurations can be made only from the command line
  • Some access point models don't work without a controller
I would recommend Ubiquiti in scenarios where costs are important because they are less expensive network devices than other brands. This does not mean giving up quality, all the Ubiquiti devices I have dealt with have proved to be very good, and with excellent performance.

Small server farms and branch offices are the most appropriate scenarios in my opinion. If, on the other hand, you are looking for more complex solutions, with higher scalability, it is better to focus on other brands.
Score 10 out of 10
Vetted Review
Verified User
We use Unifi equipment across our org and all of our clients. It is used to provide network connectivity to both wireless and wired clients in a variety of indoor/outdoor setups.
  • Mesh Wifi
  • High Density wifi
  • Roaming between multiple APs
  • Ease of configuration/deployment
  • Customer support is lacking but we rarely need any support.
UniFi is well suited for a range of deployments from 5 users to 500 users. Unifi has never come up short.
Score 10 out of 10
Vetted Review
Verified User
We are currently using in our organization Ubiquiti Networks UniFi Gateway, Ubiquiti Networks UniFi Switches, and Ubiquiti Networks UniFi wifi. All Ubiquiti devices are working together to provide the full visibility an organization needs to securely monitor the entire network from all devices connected via wifi and all devices wired, as well as all traffic status fully detailed.
  • Detailed full dashboard
  • Port monitor and control
  • Device statistics
  • Full client details
  • Network topology
  • Traffic status
  • Full adoption control
  • Secure VPN
  • Could improve on details on VPN usage.
  • Anomalies statistics need details.
  • Association failures need details.
Ubiquiti Networks UniFi is well recommended and advised to small and medium businesses where the business wants to effectively monitor their networks with the intention of improvements and security, balance the network and have full visibility of traffic status with many statistics already pre-configured and with the possibility for further configurations. VPN and network also provide many secure levels of configurations. VPN and Networks can be set up based on departments and other choices on different subnets where what can be accessed can be controlled.
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