Full feature set and great customer support for a competitive cost.
July 22, 2025
Full feature set and great customer support for a competitive cost.

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with WatchGuard Network Security
We have deployed multiple WatchGuard Firefox firewall appliances to our environment to address issues we were experiencing with our previous security vendor. WatchGuard's wonder customer support, easy to navigate support web site, and feature rich appliances made it an simple decision to migrate to them and provides us with a better security footprint.
Pros
- Customer support
- support web site is easy to navigate
- multiple firewall feature sets allow us to have the functions that we need.
- Easy to understand license models.
Cons
- Better
- We were able to implement a high availability solution for a lower cost
- Wide range of features for a low price point
- Confidence with the customer support providing quick solutions.
We worked with a certified Watchguard partner for the purchases and renewals. The purchasing and renewal processes have been seamless and easy to accomplish. The implementation of the Watchguard firewalls was completed by us, by utilizing the online support documents and help desk.
We do not utilize the unified security platform to its fullest potential as of yet and have relied heavily on the firebox's Watchguard System Manager.
Having implemented Watchguard firewalls at multiple locations, the centralized monitoring and management would be a great help in our daily routines.
Having implemented Watchguard firewalls at multiple locations, the centralized monitoring and management would be a great help in our daily routines.
At this time, we don't utilize Watchguard's cloud products outside the occasional use of the cloud control center.
Do you think WatchGuard Network Security delivers good value for the price?
Yes
Are you happy with WatchGuard Network Security's feature set?
Yes
Did WatchGuard Network Security live up to sales and marketing promises?
Yes
Did implementation of WatchGuard Network Security go as expected?
Yes
Would you buy WatchGuard Network Security again?
Yes

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