Customer engagement and interaction App
February 25, 2026

Customer engagement and interaction App

Sumit Upadhyay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Connect

Webex Connect is a Platform as a Service (PaaS) that enables various businesses to communicate and interact with customers from anywhere in the world. The interaction can be made on channels like Email, WhatsApp, Facebook Messenger, and on different messaging applications. This offers scalability and reliability to its users. It can be integrated with multiple channels like SMS, email, voice, and many more.

Pros

  • Interaction with people
  • Offers scalability and reliability

Cons

  • Customers cannot use the interface to personalize it according to their needs
  • Support team response time is very slow
  • It reduced time for customer interaction and communication
  • Improved customer engagement and experience
Webex Connect has helped us to increase our overall sale and revenue by connecting to our clients situated at different locations in the world. It also helped us to retain our important clients as well by providing our customers better engagement and interaction from our side which became possible with the help of Webex Connect.

Do you think Webex Connect delivers good value for the price?

Yes

Are you happy with Webex Connect's feature set?

Yes

Did Webex Connect live up to sales and marketing promises?

Yes

Did implementation of Webex Connect go as expected?

Yes

Would you buy Webex Connect again?

Yes

When we need to communicate with our client who is located to different country then Webex Connect is very suitable and reliable as it builds a channel for us to communicate with our clients from anywhere in the world. It is less appropriate in scenario where the business is small and do not have large funds as Webex Connect is expensive for small businesses.

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