Review for Webex contact center
Overall Satisfaction with Webex Contact Center
We resell the Webex CC solution for our customers.
This solution is easy to access and quickly deployable. Customization options cater to a wide variety of customers.
This solution is easy to access and quickly deployable. Customization options cater to a wide variety of customers.
- multi channels
- CRM integration
- call flow customization
- API
- wbex calling integration (status sync)
- agent statistcs
- improve productivity for agent
The addition of Webex Calling provides even more options for agents. Plus integration with Webex Connect brings a wide choice of digital channels and automation
Cisco Webex CC doesn't provide collborative space but can be integrated with webex calling to provide theses functionnalities.
WxCC accelerates contact center solution deployment.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes
Webex Contact Center Feature Ratings
Using Webex Contact Center
- SalesForce integration
- Callback when no agent available