All in one CX solution
December 05, 2023

All in one CX solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex Contact Center

Help improve customer experience with customers, get the customer to self-service via digital channels and resolve interactions.
  • Ease to use
  • All Cloud base
  • Leading solution
  • Can do end to end
  • WebRTC
  • SaaS consumption model
Better call quality with customers. AI to improve productivity.
Allows to reach customers across multiple channels.
Secure by design, ease of use

Do you think Webex Contact Center delivers good value for the price?

Yes

Are you happy with Webex Contact Center's feature set?

Yes

Did Webex Contact Center live up to sales and marketing promises?

Yes

Did implementation of Webex Contact Center go as expected?

Yes

Would you buy Webex Contact Center again?

Yes

Great leading CX solution to get the customer to the right agent. It has the ability to provide services via the digital channels.

Webex Contact Center Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
9
Warm transfer
9
Interactive voice response
10
REST APIs
8
Call scripts
9
Call tracking
8
Multichannel integration
9
CRM software integration
9
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9