Webex Contact Center in nonregulatory country
February 11, 2023

Webex Contact Center in nonregulatory country

Neeraj Suriyal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Contact Center

Issue with the countries where regulatory issue like India,China and Costa Rica.

Also want to know when contact center services will be available for such location
  • Integration with social media
  • Bots integration
  • Integration with third party Telephony
  • Customer support
  • Expand the services in all regions where other cloud based solutions already serving
  • Supervisor desktop
  • Script real-time view like in ucce
  • It make life of end user easy
It's meet and looking for more secure way

Do you think Webex Contact Center delivers good value for the price?

Yes

Are you happy with Webex Contact Center's feature set?

Yes

Did Webex Contact Center live up to sales and marketing promises?

Yes

Did implementation of Webex Contact Center go as expected?

Yes

Would you buy Webex Contact Center again?

Yes

Customer journey is the key feature which cisco trying to do best

Webex Contact Center Feature Ratings

Agent dashboard
7
Validate callers
8
Outbound response
7
Call forwarding
7
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
8
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8