Is Webex contect center right for you ?
February 11, 2023
Is Webex contect center right for you ?
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
ability to have an omni channel callcenter incorporated within the Webex environment. Advanced queuing and ease of use when contacting other colleges for support.
- single pane of admin, reporting
- integration with Webex App
New workflow designer is easy to use. Exporting and importing makes life easier.
We are planning to add thousandeyes for better understanding of complete flows and pinpointing problem areas
Security in Webex was the first priority and has given us lots of possibilities to regulate functionality users are allowed to use and protects data privacy.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes