Reduce lead-time to reply to your customers

Webex Contact Center's AI-based interface has greatly reduced the waiting time and helped the operators reply to students' questions quickly. The conversations are automatically converted to transcripts for official records. Efficiency has increased after implementing Webex Contact Center and have helped reduce manpower thus reducing operating cost. The backend support team is responsive and resolves operators' queries quickly.

I have used the platform for online sessions and have found the system very robust and works properly when there is a dip in network quality. The system can handle a big user base and few operators can handle queries efficiently. The automatic transcript feature helps in record keeping and quality checks.

I have also used Cisco Webex Meetings for taking my online class. Webex Contact Center can very easily be integrated and gives a detailed historic view of the session taken. Taking class for a big student base has become easier with this platform and student class feedback have improved. My overall experience is good.

The platform offers the security of data and provides detailed insight about the user. Only registered users can only enter the platform. The platform also works great for students who have logged through their mobile phones. Webex Contact center gives a good reason to subscribe to its service because of its versatility and efficiency.