Webex Contact Center - Remote Assistance
May 08, 2024
Webex Contact Center - Remote Assistance
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
Webex Contact Center is mainly used to remote into customer's desktops to help troubleshoot any issues that they have. If they need any help it's easier to use Webex Contact Center than try and guess what the customers need assistance with.
Pros
- Remote assistance
- Ease of use
Cons
- Not as much lag
- Faster responses
- Great retention for customers with all the features
- New improvements keep our customers using it
It is very user friendly, if a customer is first using Webex they get the hang of it pretty fast. If they need help it's pretty easy to talk through where to go because of how easy everything is to find.
I have not used other Web Ex Contact Center solutions yet.
It is a great secure collaboration platform that has pretty ease of use and access for new users. It's also easy to host meetings and make any changes while on calls if needed.
I do really like Team Viewer for the remote assistance but Webex Contact Center is a pretty close second.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
Yes
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes
Comments
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