Webex Contact Center a very good option Omnichannel that helps to answer our custormers
October 03, 2024
Webex Contact Center a very good option Omnichannel that helps to answer our custormers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
We use Webex Contact Center to answer customer calls and also to have
out bot running in the platforms like Facebook, Whatsapp, SMS and
E-mail. Today are improving the operation adding more tasks inside the
bot, like status of requests, time to resolution estimated and also information about internal processes.
out bot running in the platforms like Facebook, Whatsapp, SMS and
E-mail. Today are improving the operation adding more tasks inside the
bot, like status of requests, time to resolution estimated and also information about internal processes.
Pros
- Possibility to create Flows in boxes
- Ominichanel
- Deliver very good option to create voice Menus to attend customer calls
Cons
- The Flow for voice is different of the Flow for Digital
- Possibility to create reports directly in the web page
- Possibility to create Dashboards with information that is relevant
- The customer is answered more faster
- We are engaged with the new midia interactions
- Whatsapp is the best option to talk with the customers
A bot was created to address internal questions about procedures and if helps to make new employes a more faster onboarding.
With bot and auto attendant features, we can reduce the quantity of people logged in simultaneously.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
Yes
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes
Comments
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