Item: Webex Meetings
Rating: 3
Author: Tracy Sherwood

Use Cases and Deployment Scope

We use Webex Meetings to host our client webinars, to reach the audience that is not in our region.

Pros and Cons

Great video
Easy to connect to
The meeting environment is clear and easy-to-use

Audio component is bulky and not easy to use
Make audio conferencing available in meetings
Clients hate having to call in to participate to the meetings

Return on Investment

In my opinion, we've lost clients who weren't savvy enough to manage the video and then the call in requirements. They felt it was too difficult to participate.
Webex Meetings is preferred when working with government agencies and that helps with our fund development.
People know the name and trust the product because of name recognition.

Key Insights

Do you think Webex Meetings delivers good value for the price?

Are you happy with Webex Meetings's feature set?

Did Webex Meetings live up to sales and marketing promises?

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Yes

In my experience, I've never encountered a Webex Meetings, either one I've hosted or externally, that has had reliable audio conferencing. Why does the video audio not work reliably? I've explored all the settings and can never seem to get it to work. Our organization has spoken to the help desk and are told it should work. Why doesn't it?

Audio conferencing isn't always the best

Overall Satisfaction with Webex Meetings