Overall Satisfaction with Webex Webinars
We primarily use the Webex webinar application to plan and run webinars for our end users. A lot of user interaction was missing from our side, and this was causing a lot of churn and revenue loss for us. We wanted to establish a seamless way of connecting with our customers, and Webex webinars were the best choice for this. Webex webinars offer a wide range of interactive elements like live polls, check box answers, etc which easily enables us to interact with our users more during webinar sessions.
- Recording and accessing the webinar recording is very simple and straightforward with Webex Webinars.
- Creating webinar registration pages is very good with Webex Webinars.
- The co-host and the coordinator controls and the admin restrictions controls are very much comprehensive with Webex.
- Switching between sharing our screens and sharing our videos is somewhat challenging in Webex Webinars.
- More custom branding options could be introduced for webinar registrations.
- We can send attachments in chat clipboards and this is sometimes a challenge.
- We have been able to interact with our customers much better, which has helped us reduce churns by 28%.
- Our overall revenue has increased by 13% thanks to the additional value added to the end users through webinar sessions from Webex.
- We are able to save a lot of time and effort by engaging with more than 1000 users at the same time with Webex Webinars.
Do you think Webex Webinars delivers good value for the price?
Yes
Are you happy with Webex Webinars's feature set?
Yes
Did Webex Webinars live up to sales and marketing promises?
Yes
Did implementation of Webex Webinars go as expected?
Yes
Would you buy Webex Webinars again?
Yes