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Websense Data Security just works.
June 04, 2014

Websense Data Security just works.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

7.8.x

Modules Used

  • Websense Data Security Suite

Overall Satisfaction with Websense

Websense Data Security Suite is used by our customers who want to protect large amounts of intellectual property and other proprietary information. We have seen it implemented in single departments who have specific business needs and across entire organizations who are using it to protect everything from intellectual property to electronic healthcare records to credit card data.
  • Multiple channels for enforcement of policies (web, e-mail, copy/paste, saving to USB, etc.)
  • Simple and easy to understand policy definitions
  • Built in policies and definitions make it easy to design and publish policies applicable to any industry or type of data
  • The GUI can be a little messy to navigate as advanced configuration items are not always categorized in the sections you'd expect them to be.
  • Major upgrades can be a long and arduous process but thankfully come few and far in between compared to other security products.
  • Error messages in the GUI are sometimes less than helpful or not verbose enough to diagnose problems without opening the command line.
  • Increased visibility into who has access to what types of sensitive data and how they are moved within the organization.
  • Changing employee behavior to only handle sensitive types of data through approved communication channels.
  • Customers are seeing data security being recognized as a process, not a one time effort, as user behavior changes in response to Websense being implemented within various departments.
Continuity is important to our customers. The amount of time it takes help desk or incident response personnel to get up to speed on new products is a significant deterrent to changing products mid-lifecycle. Websense Web Security has a fairly shallow learning curve (from an administrative, not implementation standpoint) so it is very easy for new employees to get familiar with the interface and begin working with the product immediately.
For customers who are expecting absolute protection of their data, Websense Data Security is not suitable. However, no DLP solution on the market is completely unbreakable or cannot be circumvented. Customers should be made aware that no security product is perfect and that dedicated individuals are going to find a way around any security measures you put in place. Key questions to ask during selection are:

  • What types of data are you looking to protect? PHI, PII, cardholder data, proprietary, intellectual property, or a combination?
  • Who currently handles these data types?
  • What types of methods do they use for accessing and managing them?
  • What level of security do you expect to get out of the product?
Customers who are realistic about the fact that a DLP solution is meant to prevent most unauthorized movement of data and will not prevent all are perfect candidates for Websense Data Security Suite.