A great product with great customer support
December 15, 2020
A great product with great customer support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Whatfix
We are currently using Whatfix to help new users navigate through our trial offerings that are managed by the Sales Department. It is helping us address the need for users to quickly feel comfortable in a robust system.
- Automated Walkthroughs. The walkthrough engage our users to allow them to quickly navigate and evaluate the system. Our team gets less questions and spends less time onboarding.
- Easy to set up. The simplicity of setting up flows means less time I spend setting things up and managing it so that I can spend more time in our sales process.
- Excellent Customer service. This is a big win as it is great to have a great team behind you. If I have a problem it is resolved quickly and any feedback I submit is listened to and often incorporated into the product.
- Recently, they enhanced the ability to customize the look and feel of their flows. This was the only complaint I had. I let Whatfix know and they developed a solution. There is still no gradients but I can customize everything else.
- We have had a very positive ROI saving us a lot of time and resources onboarding new users.
Do you think Whatfix delivers good value for the price?
Yes
Are you happy with Whatfix's feature set?
Yes
Did Whatfix live up to sales and marketing promises?
Yes
Did implementation of Whatfix go as expected?
Yes
Would you buy Whatfix again?
Yes