Turn down the noise!
November 16, 2020

Turn down the noise!

Bas Houtman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

Whatfix is used to onboard and help approx. 400 partners to report their business data to the investing organization.

Pros

  • Great adaptive skills, the technical team in Whatfix does a great job in catering to all requests of the implementing team.
  • The possibility to add information to any field required has been a great help to our users.
  • Analytics on the help material usage is very insightful and helps to decide which parts to extend and which to keep as is.

Cons

  • A sandboxing environment within the Whatfix solution on the client application would be nice. To give users the option to try & test in a sandbox environment without immediately working in their production environment.
  • Whatfix has been reducing support cost by 30%.
  • The reduction in training costs was about 10-15%.
  • Use of the help functionality (and compliance with its guidance) of 15000+ views over the last 90 days.
Easy to use, quickly onboarding new team members in the implementation team, great help, and support from our customer success managers.
Very happy client, great implementation of help tool. The biggest deliverable was the reduction of 'noise' from partners and employees on using the project management system, with the noise going from 9 to 2 on a scale of 10.

Do you think Whatfix delivers good value for the price?

Yes

Are you happy with Whatfix's feature set?

Yes

Did Whatfix live up to sales and marketing promises?

Yes

Did implementation of Whatfix go as expected?

Yes

Would you buy Whatfix again?

Yes

Well suited: in-app guidance in the case of users that visit the application at a low frequency. Also well suited to onboard new users in a mixture of flows, videos, and help documentation.

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